Every step you need
Combine these steps on a visual canvas:
- Send a message, or ask a question with up to three WhatsApp reply buttons
- Conditions on the customer's reply or their tags
- Add or remove tags to segment contacts
- Wait for a set time, with a timeout if the customer doesn't answer
- Assign to a team or person, hand off to a human, or resolve the chat
Safe by design
Test a flow with a dry run before it goes live; nothing is sent. Publishing needs an owner or admin to confirm, every version is kept, and the bot steps aside as soon as a person replies.
Triggers that make sense
Start a flow on any message or on keywords, only for new conversations, and only when no agent is assigned, so the bot never talks over your team.
Frequently asked questions
- Do I need to code to build a WhatsApp chatbot?
- No. Womnibot's flow builder is drag-and-drop. Developers can also run their own bot through the API and webhooks.
- Can the chatbot hand over to a human?
- Yes. A hand-off step assigns the chat to a team or the shared inbox, and the bot stops as soon as an agent replies.
- Can an AI answer questions from my website?
- An AI agent that answers from your website and FAQs is coming soon. Today, flows handle the structured part and hand off to people.
Start answering customers on WhatsApp today
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